Connection troubleshooting

Steps

1. 1

   Check that your router and service equipment have power.

2. 2

   Unplug the router for 30 seconds, then reconnect it and wait up to five minutes.

3. 3

   Test one device near the router. If possible, compare Wi-Fi with a wired connection.

4. 4

   Run the speed test and note the result before contacting support.